Need advanced contact center tools?
3CX comes with powerful contact center features, including call queue strategies, detailed call reports, recording, wallboards, and switchboards - all included at no extra charge.
AI That Takes your Business Higher
AI Analytics
Gain instant insights into every customer conversation with AI-powered sentiment analysis, smart summaries, and trend reports. Monitor agent, queue, and ring group performance in real time.
AI Receptionist
Let AI handle your calls around the clock. Intelligent voice prompts automatically route callers, answer common questions, and deliver professional service 24/7 — with zero manual effort.
AI Transcription
Enjoy highly accurate transcription of calls and voicemails powered by Google, 3CX, or OpenAI Whisper. Get automatic summaries and sentiment scoring for every interaction.
Enterprise AI Edition
Unlock the most advanced AI capabilities with the Enterprise AI Edition. Benefit from powerful features today and receive continuous AI upgrades as 3CX evolves.
3CX Apps & Features
3CX Apps for Android and IOS
- Make and take calls from anywhere
- Video Conferencing
- Instant Messaging and Chat
- Answer WhatsApp messages
- Conference Calls
- Free VoIP calls with your smartphone
- Encrypted and Secure
User-friendly Web Client and Desktop Apps
- Work from anywhere - multifunctional web app with inclusive UC features
- Call from your browser, control your IP phone or smartphone
- Answer customer queries from live chat, WhatsApp and SMS from one interface
- Video conferencing at the click of a button
- Native Desktop App for calls
- Launch calls directly from your CRM
- Integrate seamlessly with Microsoft 365
- View the status of your colleagues
3CX Live Chat: Next Level Customer Communications
3CX Live Chat: Next Level Customer Communications
3CX Live Chat: Next Level Customer Communications
● Chat with your customers on your website
● Create Chat queues
● Answer from your webclient or 3CX App
● Transfer chats to other team members
● Elevate a chat to a call or a video with a click
● Chat reporting available
● Chat monitoring feature for Managers!
WhatsApp and Facebook Messenger Integration
3CX Live Chat: Next Level Customer Communications
3CX Live Chat: Next Level Customer Communications
● Integrate with your FB business page - All Messages are sent to your web client
● Agents can answer customer queries without having access to Facebook
● Forward to a queue with multiple agents
● Chat reports available per agent and queue
● Manage WhatsApp messages directly from one platform
● Messages are logged, to ensure no response violates company policies
● Staff do not need to give out their personal WhatsApp numbers
● Chat conversations are logged centrally
● WhatsApp messages can be sent to a queue of agents to share the load
Integrated Video Conferencing
Integrated Video Conferencing
Integrated Video Conferencing
● Free for up to 250 participants
● Initiate with a single click
● Video conference dial-in
● Create as a conference or a webinar
● Remote control assistance for quick & easy troubleshooting
● Pre-upload PDFs before meetings
● Includes a whiteboard
● Share your screen
● Polling tool
● Record your videos
● Includes chat
Send & Receive SMS / MMS
Integrated Video Conferencing
Integrated Video Conferencing
● Send SMS / MMS to yourcustomers
● Route SMS to multiple agents so no message goes unanswered
● Keep personal mobile numbers private
The 3CX Call & Contact Center
With 3CX you get advanced call center features. Increase your customer service, sales, boost productivity and offer support with 3CX’s contact center technology.
- Switchboard and wallboard
- Call Center Reporting – user activity, team queue, SLA and more!
- Queue Strategies and real-time statistics – round robin, hunt by threes and more
- Call & Chat Monitoring available for Managers
- Integration with Microsoft 365
- CRM integration with popular CRMs – Salesforce, Freshdesk and more
- 3CX CRM API to develop your own CRM integration
- Call Recordings
- Hot Desking
- Create your own call flows with 3CX CFD
Slash Costs
- Decrease your Phone Bill by up to 60%
- Licensing based on number of simultaneous calls and not extensions
- Make free interoffice calls and branch calls
- Free calls to remote workers with web client and iOS / Androidapps
- Eliminate 800 number phone bills with WebRTC integration
- Use International Phone Numbers & IP Telephony so customers can call in at competitive rates
Security & Backup
When it comes to VoIP security, 3CX sets the standard. 3CX’s inbuilt security features have been exclusively developed to protect your PBX system from attacks.
- Increased secure web server configuration
- Automatic detection & blacklisting of SIP attack tools
- Global IP Blocklist automatically updated for participating PBXs
- Traffic to 3CX apps is encrypted via the 3CX Tunnel
- Voice traffic is encrypted via SRTP
- Automatic generation and management of SSL certs
- Qualys labs A+ rating and Immunilabs A Rating
- Automatic failover for instant backup
- Encryption between browser and the website ensured via HTTPS
Call Flow Designer
When it comes to VoIP security, 3CX sets the standard. 3CX’s inbuilt security features have been exclusively developed to protect your PBX system from attacks.
- Call routing based on customer authentication
- Automatic outbound dialler
- Callback scheduler
- Credit Card Authentication
- Phone Orders
- Surveys
- Automated Text to Speech & Speech to Text in 120 languages
CRM Integration
3CX CRM integration can improve customer satisfaction, increase staff productivity and save you time. It supports all major CRMs including Salesforce, Microsoft Dynamics, Hubspot and more!
This is how it can help you:
- Call journaling
- Creates a new customer record for new numbers
- Saves agents time searching
- Chat journaling when using 3CX Live Chat
- Call logging in your CRM records - even when using 3CX Apps!
Hotel PBX
3CX’s hotel module enables you to provide high-end service, minus the cost. The Hotel Module is optimized for internal and guest communication with features such as:
- Check-in/out of Guests
- Sets extension to match guest name
- Billing of external calls
- Scheduling of wake-up calls
- Blocking of external calls in vacant rooms